Rules for visitors
Could you please observe the following rules when visiting St Stephen’s Hall:
ADMITTANCE
We kindly ask you to arrive to the museum at least 15 minutes before the starting time indicated on your ticket. Visitors arriving late will not be admitted.
EXHIBITION AREA
Please keep a safety distance of at least 30 cm to the exhibited objects. Do not sit on the windowsills.
PROTECTION OF ARTWORK
Please help us protect the exhibited artwork and do not touch the objects.
CLOAKROOM
For reasons of safety the use of our cloakroom is mandatory. The locker works with 100 HUF / 1 € / 1 pound coins, that the user gets back after usage.
Please leave your luggage, backpacks, umbrellas and handbags larger than 30×40×20 cm in the cloakroom. To guarantee the safety of artwork, wet coats and winter coats, either worn or carried over your arm, are not allowed. Furthermore, bottles, food, pets (except for guide dogs), toys, knives cutting tools and any sharp objects that may impair the safety of others or the exhibits are prohibited. (When justified by medical reasons, one bottle of water per person, max. 0.5 l, is allowed in a bag). We are not equipped to store bicycles and scooters or take care of pets.
PHOTOS
You are welcome to take pictures. No flash photographs please! Flashlights, camera stands, selfie sticks and stabilizers are not allowed. Photos are for personal use only and must not be commercialized.
GUIDED TOURS
Only the licensed guides of Castle Headquarters are allowed to lead guided tours.
MOBILE PHONES
Please respect others: mute your phone and do not talk loudly.
PROHOBITED ARTICLES
Knives, cutting tools and any sharp objects that may pose a threat to the safety of others or the exhibits are prohibited.
Small vehicles i.e. skateboards, roller skates, mopeds etc. are not allowed.
NO PETS ALLOWED EXCEPT FOR ASSIATNACE DOGS.
LOST AND FOUND
Please inquire with the staff at the ticket counter about your lost objects.
YOUNG CHILDREN
Young children are welcome to the exhibition. However, their companions are kindly asked to observe the following rules, so that the safety of persons and the exhibited objects can be guaranteed:
Children under 2 years of age must be kept in a stroller or a baby carrier with a front pocket.
Strollers must be pushed and must not be carried in hand, even when folded. For reasons of safety, companions are kindly asked not to carry children on their shoulders or backs.
SMOKING POLICY
We operate a strict no smoking policy throughout the premises.
E-cigarettes are not allowed either. Smoking is only allowed in the designated areas outside the building.
ACCESSIBILITY
An accessible entrance (elevator) to the exhibition is provided at the main gate opening to the Lion Court.
GROUPS AND FAMILIES
Group leaders, accompanying teachers and parents are responsible for each member of the group supervised by them observing the Rules for Visitors.