Visitors’ policy

St Stephen ‘s Hall – The Marvel of the Buda Castle and The Hauszmann Story Continues exhibition

The purpose of the Visitor House Rules (hereinafter: House Rules) is to determine the behaviour of the persons (users and other users) of the exhibitions entitled St Stephen’s Hall – The Marvel of the Buda Castle (hereinafter referred to as St.Stephen’s Hall) and The Hauszmann Story Continues (hereinafter referred to as: Hauszmann Story) and the basic rules necessary for the implementation of cultural programmes at a high level. In order to ensure the undisturbed entertainment of our guests, we expect all employees and visitors to behave in a civilized manner in accordance with the rules of community and social coexistence.

Scope of the House Rules

The House Rules apply to visitors and staff members entering the area of St Stephen’s Hall and the Hauszmann Story, and everyone can visit the venues at their own risk.

Opening hours

St Stephen’s Hall: every day, between 10:00 and 18:00.
Hauszmann’s story: every day, between 10:00 and 18:00.
Budapest History Museum: every day, between 10:00 and 18:00.
Ticket office (St. Stephen’s Hall): every day, between 10:00 and 18:00. Tickets are issued until 17:15.
Museum shop (St. Stephen’s Hall): every day, between 10:00 and 18:00.

You can find out more about our exceptional opening hours on our official website szentistvanterem.hu/en

Purchasing tickets

The exhibitions can only be visited with a valid ticket.
Exceptions to this may include free programmes or programmes that require registration. St Stephen‘s Hall can be visited free of charge on national holidays with prior registration. The ticket only entitles you to enter within the time slot indicated. Tickets to the exhibitions can be purchased in person at the information points in the Buda Castle Palace District, at the ticket office of St Stephen’s Hall, and online on the pages of szit.jegy.hu and jegy.hu. The capacity of the exhibition is limited, so it is advisable to buy your ticket in advance, online, or in person, at the designated ticket offices.
In the case of online purchases, please print out the downloaded PDF file by clicking on the link received in the e-mail or make the file available on your mobile phone or tablet at the time of login. Tickets can only be refunded or exchanged for another date if the program is cancelled. In the case of a purchase made at the wrong time, or in the case of a visitor’s delay or absence for any other reason, the ticket cannot be refunded. If the program is cancelled, tickets purchased in person can be refunded at the ticket office, and tickets purchased online will be refunded by InterTicket Kft. by the time specified on the website.

Entry

Please arrive at the exhibition venue 15 minutes before the booked time. We are not able to admit latecomers. In the area of St Stephen‘s Hall and the Hauszmann Story, health and safety regulations must be followed in accordance with the legislation and government recommendations in force at all times, for which Várkapitányság Nonprofit Zrt. may establish stricter rules on a case-by-case basis (e.g. bag inspections). For fire safety as well as artwork and property protection reasons, the number of people inside at one time is restricted at the exhibitions. Entry is therefore divided into time slots to ensure the smooth operation of the exhibition. Both exhibitions can be visited with a pushchair, as long as the child remains in the seat. Children under the age of two may only be brought into the exhibition space in a pushchair or in a baby carrier attached to the front of the body. St Stephen’s Hall and the Hauszmann Story can be visited by wheelchair users.

Exhibition space

Please do not touch the artworks, installations, non-touch screen equipment or appliances and always maintain a distance of at least 30 centimetres from them. In the exhibition space, it is forbidden to sit on the windowsill, open the window, close the door, or use the light or any other switches.

Building use

The spaces of St. Stephen’s Hall and the Hauszmann Story are not open to people under the influence of alcohol or in a state of intoxication, or to those arriving in conspicuously inadequate or inappropriate clothing (e.g. in a swimsuit, with the upper body uncovered, barefoot). If a visitor disturbs other visitors with their appearance or inappropriate behaviour, the staff of St Stephen’s Hall and the Hauszmann Story may ask the person to leave the building. The toilets and changing facilities can be used free of charge. Visitors are obliged to use the rooms of St. Stephen’s Hall and the Hauszmann Story in accordance with their intended purpose and to keep the environment in order, as well as to protect and treat the assets and equipment in the building as well as the building itself in accordance with the regulations. In the event of an emergency (e.g. natural disaster, fire, bomb scare, etc.), the visitor is obliged to strictly follow the instructions of the staff working at the exhibition. It is prohibited to bring food and drink, or objects of a size that may block escape routes (e.g. small motorcycles, scooters, large musical instruments, etc.) into the exhibition spaces. It is forbidden to bring flammable and explosive materials into and around the buildings of St.Stephen’s Hall and the Hauszmann Story. In the event that the visitor’s conduct is contrary to the law or these House Rules (e.g. smoking, causing a fire, unjustified use of a manual fire alarm) and triggers the automatic fire alarm system, or the fire brigade is deployed to the scene,the person causing the fire or the start of the alarm system shall be obliged to reimburse the related costs and damages within 5 working days of the date of the relevant notice.

Smoking

Smoking is prohibited in the entire area of St Stephen’s Hall and the Hauszmann story. The use of electronic cigarettes is also not permitted. Smoking is only permitted in the designated outdoor areas. The provisions of Act XLII of 1999 on the Protection of Non-Smokers and on Certain Rules of the Consumption and Distribution of Tobacco Products apply to the area of St Stephen’s Hall and the Hauszmann Story.

Image and sound recording, photography

In St Stephen’s Hall, it is permitted to take pictures and videos without flash. Video and audio recordings are prohibited during a personal guided tour.

Approach

Address: 1014 Budapest, 2 Szent György Square., the South Passage is located between Buildings E and F of the Buda Castle. 
Entrance from Lion Court. The main entrance of the exhibition is shared with the Budapest History Museum – Castle Museum.
The main entrance of the Budapest History Museum – Castle Museum and St. Stephen’s Hall opening from Lion Court:

• from Dísz Square, from the stop of buses 16, 16A, 116 and 216, it can be reached on foot,
  with a short walkalong Szent György Street,
• it can be reached by the lifts of Tabán from Dózsa György Square/ Palota Road by
  walking up from the bus stops 5 and 216, or tram stops 56,56A, then at the level of the
  Riding Hall by using the NSZL lift, Stöckl stairway or Hauszmann ramp,
• it can be reached from the Danube Bank or Clark Ádám Square through the Castle
  Garden Bazaar, or by the Buda Castle Funicular, and then through Hunyadi Court.

Parking

We recommend using public transport. For visitors arriving by car, we recommend the parking spaces of the Castle Garage II (Palota Road), which has a limited capacity. If the garage is full, no further access is possible. For more information on parking rates, see varkertbazar.hu/parkolas.
Please plan your trip in advance, up-to-date information can be found on the page of bkk.hu.

Cloakroom

The use of cloakroom lockers is mandatory at exhibitions. The use of the lockers is free of charge. The lockers can be used with a 100-forint coin, a € 1 coin, or any token of the same size. The loss of the cloakroom locker key will result in the demand for a compensation fee of HUF 6,000. Backpacks, umbrellas, large bags and coats are prohibited in the exhibition spaces. Small backpacks can only be carried on your front or in your hand. If the cloakrooms are full, backpacks can be taken in wearing the backpack on your front, and jackets can be worn or carried over the arm.

It is prohibited to bring in bottles, food, drinks, children’s toys, knives or cutting tools, or anything that endangers the physical integrity and safety of visitors and employees, or the condition of the works of art. It is forbidden to bring in bicycles, scooters, skateboards, roller skates, segways and other vehicles or animals (except for guide dogs).

Accidents

If you notice any danger or accident, please notify the security staff. In the event of an extraordinary event (e.g. natural disaster, fire, bomb scare, etc.), the visitor is obliged to follow the instructions of the staff of the institution.

Other provisions

We do not take responsibility for valuables left in the area of St Stephen’s Hall and the Hauszmann story. Assistance with lost items can be obtained from colleagues working at the ticket information desk or at the following e-mail address: info@szentistvanterem.hu.

Guided tours can only be held by the guides of the Várkapitányság Nonprofit Zrt.

Press inquiries

Inquiries regarding St Stephen’s Hall and the Hauszmann story are accepted at the sajto@varkapitanysag.hu email address.

All visitors are obliged to do everything they can to protect their own and others’ lives, physical integrity, and the property of others, as well as to protect and avoid endangering the building, equipment and assets of St Stephen’s Hall and the Hauszmann story.

The above are the regulations of the House Rules. Any visitor who violates these House Rules may be banned from the building for a specified period of time or permanently after a warning, and an official procedure may be initiated against that person. The person who violated the House Rules or the person responsible for the person who violated the House Rules is responsible for any damage resulting from the violation of the House Rules. If the violation of the House Rules also constitutes a violation of the law, the person who violated the House Rules or the person responsible for the person who violated the House Rules bears the legal responsibility and is liable for any legal sanctions.

The rules for the processing of personal data related to the provisions of these House Rules http://varkapitanysag.hu/adatkezelesi-tajekoztato are contained in the data processing information published on the http://varkapitanysag.hu/adatkezelesi-tajekoztato website and at the headquarters of the Várkapitányság Nonprofit Zrt.

The observance of the House Rules is in the public interest, we request the assistance of all our guests.

Ticket prices that are valid for St Stephen's Hall and also for the following exibitions of Budapest History Museum – Castle Museum: Buda, the „Seat and Throne of Royalty” – The Mediaeval Royal Palace and The Royal Palace – the Castle of Culture, The History of Buda Palace from 1686 to the present:

TICKETS

For reduced admission, please present the certificate, permission, document or ID that confirms your eligibility.

Ticket prices:

With tablets:

Adults*: HUF 3900
Combined ticket for adults (also valid for the permanent and periodic exhibitions of Budapest History Museum – Castle Museum): HUF 4500
Children and students (age 6-26)*: HUF 1950
Combined ticket for children and students (age 6-26) (also valid for the permanent and periodic exhibitions of Budapest History Museum – Castle Museum): HUF 2250
Senior (age 62-70, with valid pensioner pass)*: HUF 1950
Combined senior ticket (age 62-70, with valid pensioner pass) (also valid for the permanent and periodic exhibitions of Budapest History Museum – Castle Museum): HUF 2250
Adults - Groups (10% discount, above 20 people): HUF 3 510
Combined ticket for adults - Groups (10% discount, above 20 people): HUF 4 050
 

*With tickets bought for St Stephen's Hall also valid for the following exibitions of Budapest History Museum – Castle Museum:
Buda, the „Seat and Throne of Royalty” – The Mediaeval Royal Palace
The Royal Palace – the Castle of Culture
The History of Buda Palace from 1686 to the present

Free registry (for children under 6, senior citizens over 70, disabled visitors and those accompanying them (max. 1 companion)*: HUF 0 Free combined registry (also valid for the exhibitions of Budapest History Museum) (for children under 6, senior citizens over 70, disabled visitors and those accompanying them (max. 1 companion): HUF 0

Ticket redemption or replacement
Ticket redemption or replacement for another date is possible only if your tour has been cancelled. We cannot redeem tickets if you purchased for a wrong tour, being late or missed your tour. If a tour has been cancelled, the personally puchased tickets are redemmed in the exibition's ticket office, online tickets are redeemed by InterTicket Kft. till the announced expiration date.

DISCOUNTS

50% discount per adult ticket (with tablet HUF 3900/person) or combined adult ticket (with tablet HUF 4500):
(for EEA citizens)

a)    We offer a family discount for 1 or 2 adults accompanying 2 or more close relatives under 18 years. For companions, we offer a 50% discount. For children (age 6-18), student tickets are available (they need to show their valid student cards).
b)    EEA citizens or the holders of valid EEA student cards (regardless of age).
c)    EEA citizens from age 6 up to and including 26.
d)    Senior EEA citizens between age 62-70 or receiving full pension.

Admission to St Stephen’s Hall is free for (regardless of citizenship):

a)    Children under 6 years of age; they must be accompanied by an adult.
b)    Disabled visitors and those accompanying them (max. 1 companion):

• holders of the pass issued by Siketek és Nagyothallók Országos Szövetsége,
• holders of the pass issued by Magyar Vakok és Gyengénlátók Országos Szövetsége,
• holders of the pass issued by Mozgáskorlátozottak Egyesületeinek Országos Szövetsége,
• holders of the pass issued by Értelmi Fogyatékosok Országos Érdekvédelmi Szövetsége,
• holders of certificates that verify their disability

c)    Those made eligible for a professional discount by one of the ministries.

Free admission for healthcare and social workers with documents or cards issued and signed by their workplace.

Free admission for domestic and foreign citizens:

a)    EEA citizens over 70,
b)    Teachers from EEA states working in public education, or with teacher pass issued in EEA states.

Free admission also with valid:

• ICOM card
• Press card

Free days (regardless of citizenship):

a)    The last Saturday of each month, for visitors below 26 years and the companions of close relatives below 18 years (max. 2 companions),
b)    Hungarian national holidays, without restriction (15 March, 20 August, 23 October).

Passes valid for current year:

•    ICOM membership, 
•    Local and international press pass, 

A photo ID is required to identify the holders of the all the non-photo passes listed above.

Discounts cannot be combined.

Free admission applies to the exhibition only. For any related event, tickets should be purchased separately.

Rules for visitors

Could you please observe the following rules when visiting St Stephen’s Hall:

ADMITTANCE

We kindly ask you to arrive to the museum at least 15 minutes before the starting time indicated on your ticket. Visitors arriving late will not be admitted.

EXHIBITION AREA

Please keep a safety distance of at least 30 cm to the exhibited objects. Do not sit on the windowsills.

PROTECTION OF ARTWORK

Please help us protect the exhibited artwork and do not touch the objects.

CLOAKROOM

For reasons of safety the use of our cloakroom is mandatory. The locker works with 100 HUF / 1 € / 1 pound coins, that the user gets back after usage.
Please leave your luggage, backpacks, umbrellas and handbags larger than 30×40×20 cm in the cloakroom. To guarantee the safety of artwork, wet coats and winter coats, either worn or carried over your arm, are not allowed. Furthermore, bottles, food, pets (except for guide dogs), toys, knives cutting tools and any sharp objects that may impair the safety of others or the exhibits are prohibited. (When justified by medical reasons, one bottle of water per person, max. 0.5 l, is allowed in a bag). We are not equipped to store bicycles and scooters or take care of pets.

PHOTOS

You are welcome to take pictures. No flash photographs please! Flashlights, camera stands, selfie sticks and stabilizers are not allowed. Photos are for personal use only and must not be commercialized.

GUIDED TOURS

Only the licensed guides of Castle Headquarters are allowed to lead guided tours.

MOBILE PHONES

Please respect others: mute your phone and do not talk loudly.

PROHOBITED ARTICLES

Knives, cutting tools and any sharp objects that may pose a threat to the safety of others or the exhibits are prohibited.
Small vehicles i.e. skateboards, roller skates, mopeds etc. are not allowed.
NO PETS ALLOWED EXCEPT FOR ASSIATNACE DOGS.

LOST AND FOUND

Please inquire with the staff at the ticket counter about your lost objects.

YOUNG CHILDREN

Young children are welcome to the exhibition. However, their companions are kindly asked to observe the following rules, so that the safety of persons and the exhibited objects can be guaranteed:
Children under 2 years of age must be kept in a stroller or a baby carrier with a front pocket.
Strollers must be pushed and must not be carried in hand, even when folded. For reasons of safety, companions are kindly asked not to carry children on their shoulders or backs.

SMOKING POLICY

We operate a strict no smoking policy throughout the premises.
E-cigarettes are not allowed either. Smoking is only allowed in the designated areas outside the building.

ACCESSIBILITY

An accessible entrance (elevator) to the exhibition is provided at the main gate opening to the Lion Court.

Visitors can rent wheelchairs free of charge. To rent one, please contact our ticket office staff.

GROUPS AND FAMILIES

Group leaders, accompanying teachers and parents are responsible for each member of the group supervised by them observing the Rules for Visitors.

We thank you for your understanding and hope you will have a great time in our museum.

Visitor Information

St Stephen’s Hall – The marvel of Buda Castle

OPENING HOURS
St Stephen's Hall and the Museum Shop

(Last tour from 5:15 pm)

GETTING HERE

Address: Szent György tér 2 Budapest 1014; in the South Range connecting buildings ’E’ and ’F’ of the Palace of Buda Castle.

You may enter from the Lion Court. The exhibition shares an entrance with Budapest History Museum – Castle Museum.

Getting to the common entrance of Budapest History Museum – Castle Museum and St Stephen’s Hall, opening to the Lion Court:

• take a short walk along Szent György Street, from the stop “Dísz tér” of the bus lines 16 and 16A,
• walk up the hill from the stop “Dózsa György tér/Palota út” of the bus lines 5 and 178 or the tram line 56. From Palota Road, take the Tabán elevators, then use Stöckl Stairway or Hauszmann Ramp on the Riding Hall's level,
• walk up from the bank of Danube or Clark Ádám Square through Castle Garden Bazaar or take the Funicular; then approach across Hunyadi Court.

Parking:
Parking is available at Várgarázs I. (1-3 Apród Street) and Várgarázs II. (Palota út), with limited places.
For further information on parking fees, please visit: https://varkertbazar.hu/melygarazs

PURCHASE OF TICKETS AND PAYMENT

The capacity of the exhibition rooms is limited. You are recommended to reserve your tickets in advance online or at the dedicated ticket counters.

Tickets are valid for the indicated timeslot only.

Why the time limit?
Due to fire safety and safety reasons, the number of people allowed inside at a given time is limited. This is why we introduced the system of timeslots to facilitate the smooth operation of the exhibition so that the allowed number of visitors will not be exceeded.

Online reservation: Click here

Reservation at our Information Points:

Palota Info Palace – Visitor Centre
Buda Castle, Hunyadi Court Budapest, 1014
Opening hours: every day between 9:00 am and 5:00 pm
infopoint@varkapitanysag.hu
+36 30 126 0123

Information Point – Savoyai Terrace
Buda Castle, Savoyai Terrace Budapest, 1014
Opening hours: every day between 9:00 am and 5:00 pm

Information Point – Eastern access road
Buda Castle Budapest, 1014 (Castle Garden Bazaar, at the top of the elevator)
Opening hours: every day between 9:00 am and 5:00 pm

Information Point – Palota road 
1013 Budapest, Palota road Budapest, 1013 (next to the National Széchényi Library elevator and Tabán elevators)
Opening hours: every day between 9:00 am and 5:00 pm

Please use contactless payment for your purchases (tickets, shop etc.) whenever possible.
Tickets purchased online may be printed or you can present them at the gate on your smart phone or tablet. Ticket check is contactless.

In case of online tickets, please click the links that you reveived in the confirmation email and download the PDF files, or show them on your mobile phone or tablet while entering the exibition. Ticket check is contactless.

Online tickets are available at jegy.hu, thus you accept the terms and conditions of InterTicket Kft. and Várkapitányság Zrt.

If you have questions or experienced problems during ticket purchase, please contact InterTicket via +36-1-266-0000 phone number interticket@interticket.hu email address. Online purchase is available with OTP SZÉP-card.

Ticket redemption or replacement

Ticket redemption or replacement for another date is possible only if your tour has been cancelled. We cannot redeem tickets if you purchased for a wrong tour, being late or missed your tour. If a tour has been cancelled, the personally puchased tickets are redemmed in the exibition's ticket office, online tickets are redeemed by InterTicket Kft. till the announced expiration date.

ACCEPTED PAYMENT METHODS

When purchasing your tickets at the gate, you may pay in cash or by card or OTP/K&H/MKB SZÉP-card. When purchasing online, you may pay by OTP or K&H SZÉP-card.
 

Press inquiries: Press inquiries regarding the exhibition in St Stephen’s Hall should be sent to sajto@varkapitanysag.hu.

CONTACT

Szent György tér 2 Budapest 1014. South Range connecting buildings ’E’ and ’F’ of the Palace of Buda Castle
Email: info@szentistvanterem.hu
Phone: +36 30 126 0123 (from Monday to Sunday between 9am ─ 5pm)

Impressum

szentistvanterem.hu website is operated by Várkapitányság Nonprofit Zrt.
 

Address: Ybl Miklós tér 6. Budapest 1013

Postal address: 1519 Budapest, PO Box. 365

VAT number: 26592352-2-44

E-mail: recepcio@varkapitanysag.hu; sajto@varkapitanysag.hu

Sources

Appearance of archive photos on the website is allowed by the following institutions:

• Fővárosi Szabó Ervin Könyvtár Budapest Gyűjtemény
• Magyar Nemzeti Múzeum Történeti Fényképtár
• Országgyűlés Hivatala
• Österreichische Nationalbibliothek Bildarchiv Austria, Vienna